FAQ

Got questions? We've got answers. If you can't find what you're looking for, our team is always happy to help — just send us a message.

Orders

How do I place an order?

Browse our collections, choose your size and color, and click Add to cart. When you're ready, head to your cart and follow the secure checkout steps.

Can I change or cancel my order?

We start preparing orders quickly, so please contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it for you.

Will I receive an order confirmation?

Yes! You'll receive a confirmation email right after placing your order, and another email with your tracking number once it ships. Don't forget to check your spam folder.

Shipping & pickup

How long does it take to process my order?

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Where do you ship?

We currently ship within the United States. Shipping rates and estimated delivery times are shown at checkout.

Do you offer local pickup?

Yes — local pickup is available in Philadelphia, PA. Select Pickup at checkout and we'll email you when your order is ready.

For full details, see our Shipping Policy.

Returns & exchanges

What is your return policy?

You may request a return within 14 days of delivery. Items must be unworn, unwashed and in their original condition with all tags attached. Final Sale items, bodysuits and intimate items are not eligible for return unless defective.

How do I start a return or exchange?

Email us at contact@pinkcloset.shop with your order number and the item(s) you'd like to return, and we'll send you instructions. For a different size or color, return the original item and place a new order.

What if my item arrives damaged or incorrect?

We're so sorry! Please contact us within 3 days of delivery with a photo of the item and we'll make it right. Read our full Return & Refund Policy.

Products & sizing

How do I find my size?

Check the fit details on each product page. If you're between sizes or unsure, send us a message — we'll gladly help you choose the perfect fit.

Will an item be restocked?

Some styles may come back, while others are limited. Sign up for our newsletter to be the first to know about restocks and new arrivals.

How should I care for my pieces?

Always follow the care instructions on the garment label. For delicate pieces like corsets and faux leather, we recommend gentle spot cleaning and storing them away from direct heat and sunlight.

Payments & security

What payment methods do you accept?

We accept major credit and debit cards and popular digital wallets. All available options are displayed at checkout.

Is my payment information secure?

Absolutely. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.

Do you have discount codes?

New here? Use code BEMVINDA for a special welcome discount, and join our email list to receive exclusive offers.

Still need help?

We're here for you! Email contact@pinkcloset.shop, call or text (267) 820-4895, or use our contact form.