Refund policy

We want you to love every piece from Pink Closet. If something isn't quite right, you may request a return within 14 days of delivery.

Eligibility

Items must be unworn, unwashed and in their original condition, with all tags attached.
Items must be returned in their original packaging.
Proof of purchase (your order number) is required.

Non-returnable items

Items marked as Final Sale.
Bodysuits and intimate items, for hygiene reasons, unless they arrive defective.
Gift cards.

How to start a return

Email us at contact@pinkcloset.shop with your order number and the item(s) you'd like to return. We'll reply with instructions and our return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect. Original shipping fees are non-refundable.

Damaged, defective or incorrect items

Please inspect your order upon arrival and contact us within 3 days if an item is damaged, defective or incorrect, so we can make it right at no extra cost to you.

Exchanges

Need a different size or color? The fastest way to get the item you want is to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may need additional time to post the refund.